Refund policy

Return & Refund Policy – Wear Mens

Last Updated: October 11, 2026

At Wear Mens, customer satisfaction is our priority. We are committed to providing quality men's footwear and a reliable online shopping experience throughout Pakistan.

If you are not completely satisfied with your purchase, we are here to assist you with returns, exchanges, and eligible refunds under the following policy.

1. Return & Exchange Eligibility

We offer a 7-Day Return & Exchange Policy from the date your order is delivered.

To qualify for a return or exchange:

The request must be submitted within 7 days of receiving the product.
The product must be unused, unworn, and in its original condition.
The original packaging, shoe box, tags, and accessories must be included, where supplied.
The customer must provide an order number or proof of purchase.
Shoes may be tried on indoors on a clean surface to check their size and fitting.

Products showing signs of outdoor use, damage caused by the customer, or significant wear may not qualify for a change-of-mind return or size exchange.

These conditions do not limit any rights customers may have under applicable consumer protection laws.

2. Size Exchanges

We understand that finding the perfect shoe size can sometimes be difficult.

If you receive footwear that does not fit properly, you may request a size exchange within 7 days of delivery.

Size Exchange Conditions:

The footwear must be unused and in resalable condition.
The requested replacement size must be available in stock.
The customer may be responsible for courier charges for a standard size exchange.
If the requested size is unavailable, customers may choose another available product or request a return, subject to this policy.

If an incorrect size was dispatched due to an error by Wear Mens, we will arrange the correction without additional standard delivery charges.

3. Damaged, Defective, or Incorrect Products

If you receive a damaged, defective, or incorrect product, please contact our customer support team as soon as possible, preferably within 48 hours of delivery.

Please provide:

Your order number.
Clear photographs of the received product and its packaging.
A brief description of the issue.
An unboxing video, if available.

After reviewing the complaint, Wear Mens will offer an appropriate resolution, such as:

Replacement with the correct product.
Exchange for an available alternative.
Full refund, where appropriate.

For verified errors or defects attributable to Wear Mens, we will cover reasonable return shipping charges.

The preferred 48-hour reporting period does not remove any statutory rights relating to defective or incorrectly supplied goods.

4. Non-Returnable Items

For ordinary change-of-mind returns and size exchanges, the following items are generally not eligible:

Footwear worn outdoors or showing significant signs of use.
Products damaged through misuse, improper handling, or negligence.
Items returned without required original accessories or packaging, where their absence materially affects resale.
Products customized or specially ordered for a customer, unless defective or incorrectly supplied.

Discounted or promotional products remain eligible for remedies required by applicable consumer protection laws. Any additional restrictions on voluntary returns will be clearly disclosed before purchase.

5. Return & Exchange Process

To initiate a return or exchange, please follow these steps.

Step 1: Contact Customer Support

WhatsApp: +92 322 6434611

Email: wearmensofficial@gmail.com

Step 2: Provide Order Details

Share your order number, contact details, and reason for the return or exchange.

Step 3: Request Review

Our customer support team will review your request and provide instructions for returning the product, where applicable.

Step 4: Send the Product

Pack the product securely in its original packaging and send it through the approved return procedure.

Step 5: Inspection and Resolution

Once received, the returned product will be inspected. We will then confirm the applicable exchange, replacement, or refund.

Please contact our support team before dispatching a return to obtain the correct return address and instructions.

6. Refund Policy

We aim to handle eligible refunds fairly and efficiently.

Once a returned product is received and inspected, we will notify you regarding refund approval and the applicable payment method.

Refund Processing Time:

We aim to review returned products within 2–3 business days of receipt.
Approved refunds will generally be initiated within 5–7 business days after approval.
Actual funds availability may depend on the customer's bank or payment service provider.

Refunds may be made through bank transfer, the original payment method where supported, or another mutually agreed method.

Customers who purchased through Cash on Delivery (COD) may be asked to provide appropriate bank account details for processing approved refunds.

We will not request customers' banking passwords, PINs, or OTPs.

7. Return Shipping Charges

Return courier charges depend on the reason for the request.

Size Exchange or Change of Mind:

Customers are generally responsible for return courier charges unless otherwise agreed.

Wrong, Damaged, or Defective Product:

If Wear Mens is responsible for the verified issue, we will cover reasonable return shipping costs.

Original Delivery Charges:

Original delivery charges may be non-refundable for voluntary returns where this was clearly disclosed at purchase and where permitted by applicable law.

Applicable consumer protection rights take priority over these terms.

8. Cash on Delivery (COD) Orders

Wear Mens offers Cash on Delivery where available.

Customers should provide accurate contact information and delivery details to help ensure successful delivery.

For eligible returns on COD purchases, approved refunds may be processed through bank transfer or another agreed payment method.

Refusing delivery or returning a parcel without following the applicable procedure may cause delays in resolving an order.

This does not affect customers' rights when goods are defective, incorrectly supplied, or otherwise fail to meet applicable legal requirements.

9. Order Cancellation

Customers may request an order cancellation before the order has been dispatched.

If the order has already been shipped, cancellation may no longer be possible through the standard order processing system.

In such cases, customers should contact our support team to discuss the available options.

For prepaid orders canceled before dispatch, eligible payments will be refunded through an appropriate supported payment method.

10. Exchange Availability

All exchanges are subject to stock availability.

If your requested replacement product or shoe size is unavailable, our support team will discuss suitable alternatives or an eligible refund.

Customers will be informed of any additional price difference before agreeing to an exchange.

11. Fair Use of the Return Policy

Wear Mens reserves the right to investigate suspected fraudulent or abusive return activity.

Returns may be declined where a voluntary-return condition has not been met, subject to applicable consumer protection rights.

We aim to resolve all genuine customer concerns fairly and professionally.

12. Customer Support

If you have any questions regarding returns, refunds, order cancellations, or exchanges, please contact us.

Brand: Wear Mens